Privacy Policy

We respect your privacy. This policy explains what data we collect, why we collect it, how we use it, and your choices. RannUtsavStays.com lists resorts, things to do, places to visit, tour packages, travel, and hotel bookings for the Rann of Kutch.

1. Data we collect

Contact details name, phone number, email, city.
Trip details dates, group size, stay type, budget, special requests.
Booking details selected resort/hotel/tour, room type, guest names, check in and check out.
IDs when needed only if a hotel or permit requires it. We ask before collecting.
Payment info handled by our payment gateway. We do not store card or UPI details on our servers.
Technical data device, browser, pages visited, and cookies needed for basic site features and analytics.

2. How we use your data

To answer enquiries and share quotes.
To confirm bookings and provide support.
To coordinate with hotels and vendors for your stay, travel, permits, and activities.
To improve our website, fix issues, and prevent fraud.
To send trip updates or service messages. We send marketing messages only if you opt in. You can opt out anytime.

We do not sell your data. We do not share it outside our organisation except when needed to deliver your booking.

Hotels and stays only booking related details like guest names, dates, room type, special requests.
Activity and transport vendors only what is needed to deliver the service.
Payment gateway to process payments securely.
Legal if required by law, court order, or to prevent fraud or misuse.

We work with trusted partners under suitable data protection terms. They must use your data only to serve your booking and keep it secure.

4. Cookies and analytics

We use essential cookies to run the site and analytics cookies to understand traffic. You can block non essential cookies in your browser. If you disable cookies some features may not work.

5. How long we keep data

Enquiry and booking records are kept for as long as needed for service, support, accounting, and as required by law. We review and delete old records that are no longer needed. Typical retention is 24 to 36 months unless law requires longer.

6. Security

We use reasonable technical and organisational measures like access controls, need based data sharing, encrypted transport (HTTPS), and regular reviews. No system is 100 percent secure, but we work to reduce risk.

7. Your choices and rights

Access your data we hold.
Ask us to correct or delete your data.
Withdraw consent for non essential uses.
Opt out of marketing messages anytime.

To use these rights, email rannutsavstays@gmail.com or WhatsApp at +91 9082046272. We may verify your identity before acting on the request.

8. Children

Our services are for adults. If you are under 18, please use the site with a parent or guardian. If a guardian believes a child has shared data with us, please contact us and we will delete it.

9. Data transfers

We operate in India. If a vendor outside India is needed for your booking or for secure hosting or email, your data may be processed there with suitable safeguards.

10. Third party links

Our site may link to other sites. Their privacy practices are their own. Please review their policies.

11. Legal basis

We process your data with your consent, to perform a contract you request (enquiry or booking), and to meet legal obligations under Indian laws including the Digital Personal Data Protection Act, 2023.

12. Grievance and contact

Grievance Officer: Rann Utsav Stays
Email: rannutsavstays@gmail.com
Phone/WhatsApp: +91 9082046272
Address: Near White Desert, Dhordo, Bhuj, Gujarat 370510

13. Changes to this policy

We may update this policy to reflect changes in our services or the law. We will post the new version here with the updated date.

If you have any question about this policy, please contact us. We are happy to help before you book.